RavenCore connected operations
Dispatch Field Work With the Customer in Context
RavenCore dispatch connects the service request and customer record to employee availability, assignment, reassignment, route, field status, communication, and completion.
Connected workflow
One connected customer lifecycle
Each step shares customer and operational context with the next, reducing duplicate entry and disconnected handoffs.
- 01Service request
- 02Available employee
- 03Assignment
- 04Route
- 05Arrival
- 06Work status
- 07Closeout
Assign from operational context
Dispatchers can consider service details, location, service area, employee availability, team, and current work before assigning or reassigning a job.
Follow the work into the field
Live maps, duty status, arrival or departure, and job updates help managers understand execution while employees receive the customer and service details they need.
Keep the customer record connected
Communication, service status, incidents, completion, and payment can feed the same customer and operational history that began with the request.
Connected capabilities
What this part of RavenCore brings together
Capabilities remain connected to the same customer, transaction, workforce, and reporting foundation.
- Assignment and reassignment
- Employee availability
- Service areas
- Routes
- Live maps
- Duty and job status
- Customer context
- Closeout history
Explore the platform
Follow the connected system
See how adjacent RavenCore capabilities share the same customer and operating context.
RavenCore CRM by Kurstarix Technologies
See how one connected platform fits your business.
Explore the product, its connected workflows, or request a conversation about your operating model.